Thank you for choosing Tipard. We would like to provide you with the excellent software products and superior service. Your satisfaction is our consistent pursuit.
We warmly welcome your any questions and suggestions, and promise to deal with your emails within 24 hours after receiving them. Please do not hesitate to contact us:
For product technical support and usage problems, please email us at: email@example.com;
For suggestions and feedbacks about our site or our product, please email us at: firstname.lastname@example.org.
For Tipard Affiliate program issue, please email us at: email@example.com.
Q: What is Tipard Studio dedicated to doing?
A: As a leading player in multimedia software field, Tipard Studio always takes bringing multimedia users best software as its responsibility, and keeps being innovative and competitive. With advanced technologies and first-class R&D team, it has constantly developed many excellent multimedia desktop applications, which are very popular among Windows and Mac users.
Q: How do I know whether my computer is compatible with the software or not?
A: You must make sure that your operation system in accordance with what the webpage system requirement describes.
The Windows products System Requirements:
OS Supported: Windows NT4/2000/2003/XP and Windows Vista, Windows 7
CPU: 800MHz Intel or AMD CPU, or above
RAM: 512MB RAM or more
The Mac products System Requirements:
Processor: Intel® processor
OS Supported: Mac OS X 10.5 or above(highly supports 10.7.3)
Hardware Requirements: 512MB RAM, Super VGA (800×600) resolution, 16-bit graphics card or higher
Q: What's the free trial version?
A: Each software has a free trial version for our customers. So the customers can experience better for our software. Moreover, the free trial version gives the customers advantages to know the software easier than reading the literal description. In fact, the trial version is the same as the full version in functionality, except a 5-minute length limitation on converting files.
Q: What's the full version?
A: Only registered users are able to get the full version after purchase. With the full version, the users can get the free service for life and the free update service.
Q: Is there any service for the trial users?
A: We are extremely appreciative of your using our software. And we would take the trial users' questions and suggestions seriously as the registered ones'.
Q: What is Extended Download Service?
A: It is provided by RegNow in case customers forget or lost their registration information when they want to re-install the program. Actually, we do not suggest customers purchasing these services. If you lost or forget your registration code, please contact us with your order number or the e-mail address you used to place the order, then we will resend the registration code to you without any charge.
Q: How can I update my software when there is a latest version?
A: What you need to do is re-download this software from the product webpage or the download page, and cover your original one. Then input your User Name and your Registration Code.
Q: What can I know if there is one update version with my purchasing product?
A: Commonly, any updates on our software will be displayed on the eye-catching position of our website first. So you can pay attention to our website from time to time. Currently, those latest news would be published on the Express News Part of our Home page, including the company news and the release and update news.
Q: What if I have questions about the usage with the software?
A: Firstly, you must make sure that your software version is the latest version. And we suggest customers to read the help documentation carefully to know the program completely. If you have any questions or meet any problems, you can first read our User FAQ and Tutorial. For Tutorial, please visit Tipard Tutorial Page. Plus, for main and newly upgraded products, wo also provide with Online Help service, you can click the "Help" button on the interface of the software to go to "User Help" for assistance.
You also can contact our support team for assistance. E-mail: firstname.lastname@example.org.
Q: My PC is equipped with NVIDIA® CUDA™ graphic card, but why the GUP acceleration does not work?
A: Firstly, the NVIDIA® CUDA™ graphic card is only supported by the NVIDIA driver, while your PC graphics driver may be Windows built-in one, which can not support your graphics, so the GUP acceleration can not work. Then, you must make sure that your driver is the latest one on the NVIDIA official website.